Frequently Asked Questions | Clawsentials
Welcome to the Clawsentials FAQ!
Here you’ll find clear answers to the most common questions about our products, shipping, returns, and more. Whether you’re shopping for your cat or dog, we’re here to make your experience easy and transparent. If you can’t find what you’re looking for, feel free to reach out to our friendly support team — we’re always happy to help!
How can we help?
Who is Clawsentials?
Clawsentials is an Australian-based online pet store created by pet parents, for pet parents. We’re passionate about making pet parenting easier by offering trusted cat and dog essentials—from cozy beds to interactive toys and feeding solutions. Our goal is to provide high-quality pet supplies in Australia that keep pets happy and owners stress-free.
Where do you ship from, and how long does delivery take?
We have warehouses spread across the globe, so you don’t have to wait weeks for your order. Most deliveries arrive within 8–12 days. Every order comes with a tracking link, so you’ll always know the location of your pet products.
Do you offer free shipping?
Yes! We provide free shipping Australia-wide on all pet supplies—no minimum order required. It’s one of the many ways we make shopping for your furry friend easier and more affordable.
How do you ensure the quality of your products?
At Clawsentials, every item is carefully selected for safety, durability, and comfort. We only stock premium pet supplies that we’d use with our own pets. From non-toxic materials to sturdy designs, you can trust our products to last.
How does Clawsentials make pet parenting easier?
We focus on solutions that simplify your daily routines—like automatic cat water fountains, slow feeders, and stress-relieving toys. Each product is designed to save you time, reduce worry, and keep your pets healthier and happier.
Are your products safe for pets?
Yes—your pet’s safety is our top priority. All of our cat and dog supplies are made from pet-safe, non-toxic, and durable materials. As fellow pet parents, we’d never sell anything we wouldn’t feel comfortable giving to our own cats and dogs.
Do you offer customer support if I have questions?
Absolutely! Our friendly team is here to help with product recommendations, order updates, or general pet care advice. Reach us anytime via email or chat—we love supporting the Australian pet parent community.
What if it doesn’t work for me?
We want you (and your pet) to love every purchase from Clawsentials. If something isn’t quite right, we offer a 30-day easy return policy. Simply reach out to our friendly support team, and we’ll help you with an exchange or refund—no stress, no fuss.
How can I track my order?
As soon as we ship your package, you will receive an email with a tracking number. You can easily track your order here:
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay for it.
"Great quality products for all pet parents who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Clawsentials!"
Sofia R. Townsville, QLD.
